Returns & Exchanges
At Canella Lane, we want you to love every piece you wear, but if a fit isn't quite right, we offer hassle-free returns within 30 days of delivery. All returned items must be in their original condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original shipping mailer or a sturdy box, ensuring all original labels and tags are included.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing